Please review the questions carefully.  For any unanswered questions, please send an email to info@thecartridgemart.com 

1. What is your Return/Exchange policy?
   
2. Are your cartridges name brands or generic?
   
3. Are you products guaranteed?
   
4. My cartridge number ends with a different letter (A, G or D..), what is the difference and are your cartridges compatible with my printer?
   
5. Are your cartridges new or remanufactured?
   
6. My printer model is not listed on the cartridge box I received, is this cartridge compatible with my printer?

1. What is your Return/Exchange policy?
   All of our products are guaranteed for 90 days. If you are not 100% satisfied with the performance of your cartridge or toner, you may return it within 90 days of the purchase date, and we will replace or refund your order.

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2. Are your cartridges name brands or generic?
   All of our cartridges are the highest quality generic brands and we guarantee them to perform with the same quality as the original brands at a fraction of the cost. 
   
   We offer 90 days unconditional 100% Quality and Satisfaction Guarantee on all of our products. If for any reason you are not happy with the products you received, simply send them back for a replacement or a full refund.

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3. Are your products guaranteed?
   Shop with confidence. Try us RISK FREE, your satisfaction is our number one priority. 100% Customer Satisfaction GUARANTEED!
   
   We are dedicated to provide you with the best pricing, the best quality and the best customer service.
   
   We offer an unconditional 90 days guarantee on all of our products. If you are not 100% satisfied with the performance of your cartridge, toner or refill kit, you may return it within 90 days of the purchase date, and we will replace or refund your order.

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4. My cartridge number ends with a different letter (A,G or D..), what is the difference and are your cartridges compatible with my printer?
   The lettering at the end of a cartridge number indicates the amount of ink that a cartridge contains. Some cartridges are half-filled and some are fully filled (high yield). All the models (A,G or D..) use identical cartridges regardless of the lettering.
   
   All of our cartridges are filled to the top (high yield) regardless of the lettering and they are 100% compatible with your printer. 

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5. Are your cartridges new or remanufactured?
   Remanufactured Products
   All of our HP, Lexmark, selected Canon (BC-02, BC-05 and BC-20) and all Laser Toners are remanufactured. They are remanufactured to the highest standards, tested for quality and are equivalent to the original brands. All products include 100% Quality and Customer Satisfaction Guarantee.
   
   Brand-New Generic Products
   All of our Epson, Xerox, Compaq and Canon (excluding BC-02, BC-05, BC-20) are brand-new generic label cartridges, not remanufactured. All products include 100% Quality and Customer Satisfaction Guarantee.

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6. My printer model is not listed on the cartridge box I received, is this cartridge compatible with my printer?
   Yes, some cartridges are compatible with so many different printers that there is simply not enough space on the box to list all the compatible printers with that particular cartridge.
   

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